How to Choose the Best Small Business Telephone System

large office with business phonesEvery business needs a solid communication channel to reach out to its customers, business partners, team, workers, and the world. Regardless of the diverse methods of communication available, a phone system will always be an indispensable requirement. People expect to see an actual phone number on your website or online business page.

Hence, choosing the right phone system is an important decision to make and should not be taken lightly.

Why must you choose wisely?

You would probably be stuck with this phone system for a long time and the wrong choice can lead to both financial and operational setbacks.

Your options

There are several options when it comes to phone systems. They mainly include:

  • VoIP
    VoIP uses the Internet connection already being used by the company. These systems are easy to set up and configure. It’s cheaper than landlines and can be a highly reliable system if your Internet connection works perfectly.
  • Virtual Phone Systems
    Virtual phone systems are software-based solutions that include desktop or mobile apps. They are affordable and easy to use but do not offer the full features of a telephone system. You can opt for this if you have a tight budget and staff deployed in several locations.
  • Landlines
    These are your traditional phone systems set up with copper wiring and usually on the company’s premises. They are reliable and comfortable to use. However, it’s good to know that landlines are costly to set up, maintain, and scale.
  • Cloud and On-premises Systems
    Also known as IP-PBX, these systems involve a connected main server to transmit and receive calls via a traditional landline or the Internet. On-premises systems offer greater control over your communication and cloud systems help to take off the responsibility of managing the PBX

Before you can decide which suits your business, you must consider:

  • Business Set Up
    Are you a new venture or an existing one looking to upgrade the current phone system? A new venture can make use of any phone system but give preference to virtual options that let you take your business with you. If you are an existing company with a physical system already in place and looking to upgrade it, you might want to retain the use of wires and hard phones.
  • Costs
    What is your budget for the phone system? You shouldn’t go for the cheapest option or the most expensive one either. Consider upfront costs such as hardware, installation, and licensing. Then consider the ongoing costs like maintenance, software updates, and hardware replacement.
  • Reliability, Flexibility, and Security
    A reliable phone system is accessible for use anytime and can efficiently accommodate your expected call volume. A flexible system gives you mobility and allows you to downsize or expand when necessary.
  • A secure system is also vital to prevent fraud, malware or loss of personal information.

  • Collaboration and Operation
    Do you need to have conference calls or video calls with business partners? Do your employees work from a remote location, home or local office?

Take the time to consider the best choice and get started with professional assistance. If you still need help to clarify your options and goals, you can reach out to us.